FAQ || Shipping/Returns
Shipping
Our processing time does not include weekends, holidays, or transit time. Orders placed during peak times may experience longer wait times. Please note, your selected shipping method does not account for processing time.
You will receive an e-mail notification when your order ships with a tracking number.
We cannot be held responsible for any items lost or delayed on behalf of the Shipping Carrier.
All USPS tracking inquiries should be directed to USPS customer service.
*Please note, shipping insurance is provided with USPS Priority Mail and UPS shipping services. Packages shipped using our "standard shipping" method are not insured.
Transit times have been impacted due to all sorts of reasons, across all shipping channels. We can never guarantee delivery dates. Please take this into consideration when choosing your shipping method at checkout.
International Shipping:
We currently ship to Canada and Australia. Certain chosen shipping methods may yield duty charges or import fees. The buyer is responsible for any duties or fees incurred when shipped outside of the USA.
Free Local Delivery is available for those with a shipping address within the 49423, 49424, and 49453 zip codes. This option will automatically populate at checkout if this is an option available to you. Local Deliveries will be dropped off within 1-4 business days.
If you need an item by a certain day, please contact us prior to placing your order so we can advise if we are able to accommodate.
Return Policy
Items may be returned as long as they are:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage
Items purchased from a sale category are final sale.
For health and safety reasons we do not accept returns or exchanges on body care items (lotions, lip balm) packaged food, earrings, and headbands.
All holiday themed merchandise (apparel, candles, accessories, etc.) is final sale once the holiday has passed (no returns or exchanges).
In Store Purchase:
In store purchases must be returned in person within 14 days of purchase, with original receipt. If returning after 14 days, a store credit will be issue in the form of a gift card.
Online Purchases:
Returns that are shipped back to the store must be pre-approved to verify that the address is correct and the item is eligible for return. Contact us at hello@bubsandbettys.com before mailing your return. We can not reimburse for return shipping.
Returns must be postmarked back to us within ten calendar days of delivery in order to receive a refund, less shipping charges. If returned items are sent back after the 10 day window, a store credit will be issued. Customers are responsible for all return shipping fees. Please allow up to 10 days for us to process your return.
Damaged Items: We do our best to pack your items carefully but sometimes accidents happen during transit. Please reach out to hello@bubsandbettys and send us photos of your damaged item along with your order number. We will re-send that item immediately. If the item is no longer in stock we will do our best to find an alternate replacement
Discount Codes: Only one discount code can be applied per order. Discount codes cannot be applied to previously placed orders.