FAQ || Shipping/Returns
Our processing time does not include weekends, holidays, or transit time. Orders placed during peak times may experience longer wait times. Please note, your selected shipping method does not account for processing time.
You will receive an e-mail notification when your order ships with a tracking number.
We cannot be held responsible for any items lost or delayed on behalf of the USPS.
All USPS tracking inquiries should be directed to USPS customer service.
*Please note, shipping insurance is provided with USPS Priority Mail and UPS shipping services. Packages shipped using our "standard shipping" method are not insured
Transit times have been impacted due to all sorts of reasons, across all shipping channels. We can never guarantee delivery dates. Please take this into consideration when choosing your shipping method at checkout.
We currently ship to Canada and Australia. Certain chosen shipping methods may yield duty charges or import fees. The buyer is responsible for any duties or fees incurred when shipped outside of the USA.
Free Local Delivery is available for those with a shipping address within a 5 mile radius of our store at 411 N. Main Street in Downtown Milford. This option will automatically populate at checkout if this is an option available to you. Local Deliveries will be dropped off within 1-4 business days.
Contactless Curbside Pickup is also available. We will email you as soon as your order is ready for pick up. Depending on the item(s), this could be same day, and up to 4 days.
If you need an item by a certain day, please contact us prior to placing your order so we can advise if we are able to accommodate.
Discounts: Please note, JellyCat and Cuddle and Kind products are not eligible for discounts.
We are sorry, but at this time we are unable to cancel an order once it has been placed.
Items may be returned as long as they are:
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage
Items purchased from a sale category are final sale.
For health and safety reasons we do not accept returns or exchanges on body care items (lotions, lip balm) packaged food, earrings, and headbands.
No exchanges on items purchased during the “Are You Fast Enough” sale.
A 10% restocking fee applies to orders over the amount of $100.
All holiday themed merchandise (apparel, candles, accessories, etc.) is final sale once the holiday has passed (no returns or exchanges).
In Store Purchase:
In store purchases must be returned in person within 14 days of purchase, with original receipt. If returning after 14 days, a store credit will be issue in the form of a gift card.
Returns must be postmarked back to us within ten calendar days of delivery in order to receive a refund, less shipping charges. If returned items are sent back after the 10 day window, a store credit will be issued. Customers are responsible for all return shipping fees. No return form is necessary; all we need with the package is a note including the order number and name associated with the order. Please allow up to 10 days for us to process your return.
Our return address:
Bubs’ and Betty’s 411 N. Main Street Milford MI 48381
Damaged Items: We do our best to pack your items carefully but sometimes accidents happen during transit. Please reach out to info@bubsandbettys and send us photos of your damaged item along with your order number. We will re-send that item immediately. If the item is no longer in stock we will do our best to find an alternate replacement
Discount Codes: Only one discount code can be applied per order. Discount codes cannot be applied to previously placed orders.