B & B Rewards Program
Earn rewards while you shop!
Pup Perks is our rewards program and our way of showing our appreciation for you! You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
Ways to earn points:
Make a purchase: earn 5 points per every $1 spent
Create an account: 200 points
Refer a friend: 1000 points
Give a friend $5 off their first purchase and earn $1,000 points if they spend over $30
Ways to spend:
$5 voucher for earning 500 points
$10 voucher for earning 1,000 points
$20 voucher for earning 2,000 points
Who can join?
Anyone with an account is automatically enrolled.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
How do I view my point balance?
Your point balance is on every page in the top bar of the PUP PERKS widget
How do I redeem my points?
Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
- Approved: These points can be redeemed on rewards immediately
- Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
I just made an account but do not see points from a past purchase?
Any purchases made within the 30 days prior to making your account will automatically appear in your account. Purchases made 30+ days before making your account do not count towards your points total.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points. Purchases can take up to 14 days to show points to account for possible returns or cancellations
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please send us an email: firstname.lastname@example.org